Dear Patients:

We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety. We resume to our normal business hours on Monday, May 11, 2020.

Infection control has always been a top priority at our practice and now in our brand-new office we are utilizing the best technology and advanced infection control practices so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and dental team safe.

Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

• Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
• Patients will be REQUIRED to fill out all new patient paperwork and/or updated medical histories ONLINE PRIOR to their dental appointment.
• We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
• All patients will be asked to call the office upon arrival and check in over the phone for their appointment and provide patient interview questions
• All patients will be asked to wait in their cars until they are ready to be brought back.
• All patients will be asked to enter the practice with a face mask covering their nose and mouths.
• Patient will be asked to go the disinfectant station where you will have to use the hand sanitizer, and take a forehead temperature. Patients with temperature > 100 degrees will be asked to reschedule their appointment.
• In order to protect the health and well being of our staff and patients, only the scheduled patient, unless the patient is a minor accompanied by a legal guardian, will be allowed into the office. All other guest(s) will be asked to remain in their vehicle.
• You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
• Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
• We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our office. To make an appointment, please call our office at (954) 575-3433 Please remember we are still operating on an emergency basis so if you are in need of emergency dental care please contact us.

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends. Our new address is 10454 W Atlantic Blvd, Coral Springs Fl 33071 at Cypress Wood Plaza

Sincerely,

Dr Felicia Duran and Team